SMART™ Troubleshooting
This section provides troubleshooting information for SMART™ Interactive Whiteboards and Unifi Projectors. Please click on the links below to reveal further information.
Boards and Accessories- Pen Trays
- Sensor stops working - How to test
- Does not recognize pens or eraser
- Status Lights & SC9 Controller
- Ready light is flashing green, red, or orange
- No touch, pens do not work
- Run SMART™ Connection Wizrd
- Disconnect and reconnect USB cable
- Restart computer
- Contact TS Specialist to have latest CBE SMART™ software package installed
- Ready Light Troubleshooting
- You Tube™ Video - Ready Lights
- CBE Document - How to Update SC9 Firmware
- CBE Document - How to Flash SC9 Firmware
- ECP - Extended Control Panel
- No power
- Button is stuck
- Loose cables
- Turn everything off, unplug from wall, plug back in
- Check for loose cables
- Speakers
- No sound
- Low sound
- Check power
- Check for loose cables
- Orienting
- Cleaning
Common Issues:
How to troubleshoot:
Common Issues:
How to troubleshoot:
Common Issues:
How to troubleshoot:
Common Issues:
How to troubleshoot:
- Unifi 35 Projector
- Unifi 35 Complete User Guide (Troubleshooting - Pages 65 - 70)
- Won’t Turn On
- Touch Behaves Erratically
- No Sound
- SMART™ Support Video - How to update Unifi 35 Firmware
- SMART™ Documentation - Unifi 35 Firmware
- SMART™ Support Video - Installation & Removal
- To inquire about upgrading your projector to a newer model, contact the CBE Helpdesk
- Unifi 45 Projector
- Unifi 45 Complete User Guide (Troubleshooting - Pages 41 -46)
- LED Lights Are Flashing
- Beeps when powered on
- Image alignment and focus
- Cleaning a Unifi 45 projector
- To inquire about upgrading your projector to a newer model, contact the CBE Helpdesk
- Unifi 55 Projector
- Unifi 55 Complete User Guide (Troubleshooting - Pages 46 -50)
- Flashes green, but doesn’t turn on
- Adjusting display and color
- Image alignment and focus
- Optimizing projector’s lamp life
- Unifi 65 Projector
- UX 60 Projector
- UX 60 Complete User Guide - (Troubleshooting - Pages 47 -52)
- Image Adjustment Activity
- Projector Alignment - You Tube™ video
- Unifi 75
How to troubleshoot:
Need a replacement part?
Want to upgrade?
How to troubleshoot:
Need a replacement part?
Want to upgrade?
How to troubleshoot:
If the projector turns on and then shuts off unexpectadly, provides a message that there has been a "fan failure", or if the image flickers different colours, it is possible that dust has enterd the projectors internal optics and chassis. To clean the Unifi 55 as a troubleshooting step, please see the link below. If performing this step still does not resolve the issue, the projector may require the RMA process or further vendor escalation to resolve.
Need a replacement part?
How to troubleshoot:
Need a replacement part?
How to troubleshoot:
Need a replacement part?
How to troubleshoot:
Need a replacement part?
